Delivery

UK Wide Delivery

UK includes England, Scotland & Wales

We dispatch our goods using DX courier service; 90% of orders in England & Wales will be delivered within 3 to 5 working days and Scotland 3-7 working days.

Lacquered Pre-finished products 5 to 12 working days.

Solution Glass 3 to 7 working days

10mm Made to measure glass 12-14 working days

We advise that you do not book any trades people or schedule your stair parts to be fitted until your order has been delivered and checked in full.

For all made-to-measure glass and large orders, we use our own fleet of transport vehicles.

Standard delivery to England and Wales 1–2 days service, 90% of orders are delivered next day. Scotland 2-4 days service.

Deliveries take place between 8am & 6pm and require a signature on delivery. Sunday and Bank Holidays deliveries are not available.

Please contact our office if you require an earlier delivery or estimated delivery dates.

Signing for your Order

If the packaging looks damaged or opened, please sign for the goods as "damaged". DX will not accept liability if the goods are signed as being "undamaged" on delivery.

Delivery charges

UK Mainland and Scotland Delivery charges orders between
£1.00 to £50.00 - £14.95
£51.00 to £100.00 - £17.95
£101.00 to £200.00 - £19.95
£200.00 and over - £24.95

UK Mainland only
£500 and over - £FREE

Highlands Delivery charges
Price on application

Other delivery areas
Isle of wight / Isle of Man / Eire / Channel Islands / Scottish Isles & Scilly Isles / outside UK - price on application.

FREE pickup from the shop

You are welcome to collect your order from the shop with no delivery charge. Select this option during checkout and you won’t be charged delivery. It is advised to phone prior to visit to check on availability.

Smaller individual items e.g., newel caps can be sent by Royal Mail at a cheaper rate.

Please contact our office for further information

Ordering

Please use this website to select the stair parts you require for your staircase project. If we can help with specific details, then simply place your order now and then add comments in the final page on the order process. If you prefer, you are welcome to telephone or email us to discuss the stair parts you need. You are also welcome to send us plans, sketches or drawings along with details of the specific timbers and styles you require.

Important: You can use this website to place an order and we can confirm delivery and charges before final confirmation of the order.

Returns

If, for any reason, you are not completely satisfied with a purchase. You can return it to us in its original condition and packaging within 30 days of the date you received the item. We will issue a full refund (excluding delivery charge) for the price you paid. Refund payments will be issued once items have been retuned and checked.

We cannot accept returns on any bespoke (made to order) items.

Returns address

** Shop closed on Monday’s **
Midland Stairparts
270 Bilston Road
Wolverhampton
WV2 2HU
Tel: 01902 452 345